Return Policy

Returns & Satisfaction Guarantee

Our Promise

Your satisfaction is important to us. We stand behind the quality of every product we produce. If we make a mistake or your order arrives damaged or defective, we’ll work with you to make it right.

If you experience an issue with your order, please contact our Customer Experience team within 14 days of delivery. We may refuse a refund request if we find evidence of abuse.

Return Eligibility

Stock Products

Stock products are eligible for a replacement or refund when:

• The product arrives damaged.
• The product was lost.
• An incorrect item was shipped.
• Items are no longer wanted. (North America only)

Pay attention: Refunds are available only for unopened items. If you rip the boxes during our livestream or open the item afterward, no refund is available.

Custom Products

Every custom product is made specifically for you and is considered Final Sale.

Sale Items

All sale and clearance items are Final Sale.

International Orders

Orders shipped outside of North America are Final Sale.

If your order arrives damaged or gets lost, please contact us and we’ll review your claim.

How to Request a Replacement or Refund

To help us resolve your request quickly, please provide:

• Your order number
• A description of the issue
• Clear photographs showing the problem

Refunds are available only for unopened items. If you opened the item, no refund is available.

Production Review

Lost or Stolen Packages

Once an order has been shipped, delivery is the responsibility of the shipping carrier.

Lost in Transit

If your tracking has not updated for an extended period or your package appears to be lost in transit, please contact our Customer Experience team. We will work with the carrier to investigate and, when appropriate, arrange a replacement or refund.

Marked as Delivered

If your tracking indicates your package was delivered but you cannot locate it, please:

• Check around your delivery location and with household members or neighbors.
• Allow up to 48 hours, as carriers occasionally mark packages as delivered before they arrive.
• Contact the shipping carrier to initiate a delivery investigation.

Packages confirmed as delivered by the carrier may not be eligible for replacement or refund. However, we will review each situation individually and assist whenever possible.

Our goal is simple: If we made a mistake, we’ll make it right.